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Terms & Conditions


These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Spotless Water LTD, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Spotless Water LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Spotless Water LTD and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the Website is the property of Spotless Water LTD, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
You may, for your own personal, non-commercial use only, do the following: • retrieve, display and view the content on a computer screen
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Spotless Water LTD.

Prohibited use

You may not use the Website for any of the following purposes:

  • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your account registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using your account. Cancellation or suspension of your account registration does not affect any statutory rights.

Password and security

When you register for a Spotless Water account, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
If we have reason to believe that there is or is likely to be any misuse of the account or breach of security, we may require you to change your password or suspend your account.

Privacy Policy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the
following: https://www.spotlesswater.co.uk/privacy-policy/.

Availability of the Website and disclaimers

Any online facilities, tools, services or information that Spotless Water LTD makes available through the Website is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory
quality. Spotless Water LTD is under no obligation to update information on the Website.
Whilst Spotless Water LTD uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Spotless Water LTD accepts no liability for any disruption or non-availability of the Website.
Spotless Water LTD reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Spotless Water LTD accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software; c. any special, indirect or consequential loss or damage.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Spotless Water LTD details

Spotless Water LTD is a company incorporated in England and Wales with the registered number 10081015 Spotless Water LTD whose registered address is 31-33 commercial road, Poole BH14 0HU and it operates the Website https://www.spotlesswater.co.uk/. The registered VAT number is 274248685.
You can contact Spotless Water LTD by email on accounts@spotlesswater.co.uk.

Terms of Business

1. The Contract
1.1 These Terms and Conditions govern the sale and provision of Services by us and will form the basis of the Contract between us and you. Before using our services, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
1.2 Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Usage of our pure water stations constitutes a contractual offer that we may, at our discretion, accept.
1.3 We shall ensure that the following information is given or made available to you prior to the use of our services, save for where such information is already apparent from the context of the transaction:
1.3.1 The main characteristics of the Services;
1.3.2 The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
1.3.3 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
1.3.4 To register a complaint please contact our customer service team on
1.3.5 Where applicable, details of after-sales services and commercial guarantees;

2.1 All Orders for Services made by you will be subject to these Terms and Conditions.
2.2 If the service price is changed we will ensure this information is available to you.
2.3 We occasionally pre authorise cards for payment before dispensing water, this pre authorisation will show as pending and then drop off of your transaction list as soon as your bank has processed the transaction
2.4 2.4 Refunds can take 5-10 working days, this is dependant on the bank, Spotless Water will endeavour to process your refund within 48 business hours
2.5 We may, at times, add discretionary credit to your account, these are at the discretion of Spotless Water LTD, do not constitute an admission of liability and can be removed from your account at any time
2.6 We may, at times, add discretionary credit to your account, these are at the discretion of Spotless Water LTD, do not constitute an admission of liability and can be removed from your account at any time

Price and Payment
3.1 The Price of the Services will be that shown at the time of your dispense.
3.2 Our Prices may change at any time
3.3 All total order values include VAT.
3.4 We accept the following methods of payment: debit or credit card payments
3.5 Not accepting AMEX, JCB & diners cards

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