Protecting Your Privacy
We are Spotless Water Ltd., the “controller” of the personal data you provide to us, which means we make decisions on what information we hold and what we do with it. We are committed to managing and protecting the privacy of your personal information in line with all current applicable data privacy laws, including the GDPR and the Data Protection Act 2018.
This privacy notice outlines what data we collect, why we collect it and how we manage it while we are holding it. It also highlights your rights with regard to the data.
Should you have a concern regarding our management of your personal data, or need further information, please do not hesitate to contact us:
This Privacy Policy will be updated from time to time, so please check it on a regular basis. The current policy was published on the 25th May 2018 and updated on 26th March 2024.
We collect information from you when we contact you, or when you: visit our website, make an enquiry, respond to a communication, fill out an information or contact request form, discuss a contract, request a quotation, sign up to our service, place an order, open a support ticket, subscribe to a newsletter or marketing communication, or otherwise submit your personal data to us. We may also acquire your personal information from a business directory, LinkedIn and other reputable third party sources or business data organisations, for B2B marketing purposes. If we do so, we will obtain assurance from the provider that this information has been obtained and provided lawfully, fairly and transparently.
We may collect and process the following data about you: Information about you, including your first name and surname, company name and contact information, including email address, address and phone number. You will be asked to set a password and some security information, like date of birth, when you subscribe.
If you email or contact us, we may keep a record of the correspondence or keep your message, email address and contact information to respond to you.
We require this basic personal information so that we can:
We do not collect any personal information from you that we do not need to facilitate these tasks.
We rely upon the following lawful bases to process your data:
Spotless Water is committed to protecting your personal data and has implemented the appropriate systems and procedures to ensure this. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Our websites are scanned on a regular basis for known threats, including viruses and other malware, in order to make your visit to our site as safe as possible.
All the personal data we collect is managed by our staff in the UK. The information is hosted on servers within the EU or within countries considered by the EU to have acceptable standards of data privacy and protection. If we use third parties outside the EU-approved countries, we will ensure that the appropriate transfer and data protection measures are in place. We may share your data with reputable third party companies to contact you for marketing purposes. No other third parties have access to your personal data, unless the law allows or obliges them to do so.
Please contact us using the details above if you wish to exercise your rights in relation to your personal data.
You have the right to:
Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies even if you access them using links from our website. Please check these policies before you submit any personal data to these websites.
While you are browsing our website, cookies could be stored on your computer so that we can identify your session. A cookie is a small file of letters and numbers that is stored in your browser or the hard drive of your device if you agree. You have a choice whether to allow cookies on your computer or not and can adjust your browser setting accordingly.
Our website uses cookies so that we can identify you from other users of our websites, so that we can offer you a more personal experience when you use our sites. It also helps us to improve our site.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.